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United named to Year Up Opportunity Hall of Fame

By The Hub team, September 17, 2020

Since its launch 20 years ago, Year Up, one of our critical needs grant recipients, has helped more than 10,000 young adults gain access to corporate business and technical experience at large companies like United while offering the invaluable perspectives they bring with them.

On Wednesday, the nonprofit inducted United into its Opportunity Hall of Fame – a selection that occurs once every five years.

Year Up's mission is to help close the opportunity divide by providing urban young adults with the skills, experience and support that will empower them to reach their potential through professional careers and higher education. Since 2018, our partnership has allowed talented student learners the opportunity to gain corporate business experience and technical skill training at the airline while bringing their unique perspectives to our United family and culture. One of those students is Emily Lopez, who graduated from the Year Up program in January 2019 and was hired to be part of the United family as an analyst in Revenue Management.

"I moved from Venezuela to the United States in July 2016 and being a young immigrant with no resources can be difficult to pursue a career in a new country," said Emily.

After learning about Year Up and ultimately being accepted into the program, Emily landed an internship with United, an opportunity she is very grateful for.

Emily Lopez - Analyst, Pricing & Revenue Management

"Feedback from my mentors, coaches and managers was key during my internship phase and helped me convert my internship at United to a full-time position. I am grateful for the opportunity United has provided me and my Year Up Alumni colleagues to keep building a professional career within the company. I am so excited to continue building a professional career with the company and to see United being inducted to Year Up's Hall of Fame. Let's continue closing the opportunity divide!" said Emily.

Although the coronavirus pandemic has made this year's partnership a bit more difficult, we continue to do our part to support the Year Up student learners. Last month, we surprised 145 graduates of this year's Year Up Chicago program with roundtrip tickets to pursue career and networking opportunities within the United States.

"I've been personally honored and inspired to be an advocate for Year Up since I joined United," said CEO Scott Kirby. "This program gives young people from challenged backgrounds an opportunity to get their foot in the door as interns at United. This year's graduates are entering a challenging job landscape, but we have one thing that can help: a route network that provides easy access to major business markets across the United States."

United Airlines Strengthens Global Network, Adding New Nonstops to Africa, India and Hawaii

By United Newsroom, September 09, 2020

CHICAGO, Sept. 9, 2020 /PRNewswire/ -- United Airlines today announced plans to expand its global route network with new nonstop service to Africa, India and Hawaii. With these new routes, United will offer more nonstop service to India and South Africa than any other U.S. carrier and remains the largest carrier between the U.S. mainland and Hawaii.

Starting this December, United will fly daily between Chicago and New Delhi and, starting in spring 2021, United will become the only airline to operate between San Francisco and Bangalore, India and between Newark/New York and Johannesburg. United will also introduce new service between Washington, D.C., and Accra, Ghana and Lagos, Nigeria in late spring of 2021. In the summer of 2021, United will fly nonstops four times weekly between Chicago and Kona and between Newark/New York and Maui. And starting this week, United, the airline offering more nonstop service to Israel than any other U.S. carrier, begins new nonstop service between Chicago and Tel Aviv, the only carrier to offer this service.

United's newly announced international routes are subject to government approval and tickets will be available for purchase on united.com and the United app in the coming weeks.

"Now is the right time to take a bold step in evolving our global network to help our customers reconnect with friends, family and colleagues around the world," said Patrick Quayle, United's vice president of International Network and Alliances. "These new nonstop routes provide shorter travel times and convenient one-stop connections from across the United States, demonstrating United's continued innovative and forward-looking approach to rebuilding our network to meet the travel needs of our customers."

Offering nonstop service to three new destinations in Africa

United will become the only U.S. carrier serving Accra nonstop from Washington, D.C. and the only airline to serve Lagos nonstop from Washington, D.C., with three weekly flights to each destination beginning in late spring 2021. The Washington metropolitan area has the second-largest population of Ghanaians in the United States, and Lagos is the largest Western African destination from the United States. Now, with 65 different U.S. cities connecting through Washington Dulles, United will offer convenient one-stop connections to Western Africa.

United already provides seasonal, three-times-weekly service between Newark/New York and Cape Town. By adding new daily nonstop flights between Newark/New York and Johannesburg in spring 2021, the airline will operate more flights to South Africa than any other U.S. carrier, and will offer the only roundtrip, nonstop service from the United States to Johannesburg by a U.S carrier. These routes also offer easy connections for customers traveling to South Africa from more than 50 U.S. cities.

New nonstops to India from two U.S. cities

United has served India with nonstop service for 15 years and now builds on its existing service to New Delhi and Mumbai with two new routes. Beginning December 2020, United will introduce new nonstop service between Chicago and New Delhi and, for the first time ever, United customers will be able to travel nonstop between San Francisco and Bangalore starting spring 2021. Chicago has the second highest population of Indian-Americans in the United States, and customers from more than 130 U.S. cities can connect on United through O'Hare International Airport. Service from San Francisco to Bangalore connects two international technology hubs, broadening United's west coast service to India, which also includes San Francisco to New Delhi.

New nonstop service between Chicago and Tel Aviv

Beginning, Thursday, Sept. 10, United will start brand-new three-times-weekly nonstop service between Chicago and Tel Aviv. In addition to Chicago, United currently operates nonstop service between Tel Aviv and its hubs in Newark/New York and San Francisco and will resume service between Washington and Tel Aviv in October. The airline operates more nonstop service between the United States and Israel than any U.S. airline.

United expanding Hawaii service to the Midwest and East Coast

As customers look to resume leisure travel options, United will make it easier than ever to travel nonstop to Maui and Kona for the 2021 summer season. With the addition of new flights between both Newark/New York and Maui and Chicago and Kona, United will provide customers in the Midwest and U.S. East Coast with even faster and more convenient service to the Hawaiian Islands than any other airline.

United's New Flights



Destination

United Hub

Service

Season Start

Africa

Accra, Ghana

IAD

3x/week, 787-8

Spring 2021

Lagos, Nigeria

IAD

3x/week, 787-8

Spring 2021

Johannesburg, South Africa

EWR

Daily, 787-9

Spring 2021






India

Bangalore, India

SFO

Daily, 787-9

Spring 2021

New Delhi, India

ORD

Daily, 787-9

Winter 2020






Hawaii

Kahului, Maui

EWR

4x/week, 767-300ER

Summer 2021

Kona, Hawaii

ORD

4x/week, 787-8

Summer 2021


The United Travel Experience

United's new trans-Atlantic flights will operate with Boeing 787 Dreamliner aircraft featuring United Polaris® business class, a premium travel experience that prioritizes relaxation and comfort with features that include everything from custom, luxury bedding from Saks Fifth Avenue and restaurant-quality, multi-course inflight dining to premium amenity kits and full flat-bed seats.

United's new service between Chicago and Kona will operate with Boeing 787-8 Dreamliner aircraft and service between New York/Newark and Maui will operate with Boeing 767-300ER aircraft.

Committed to Ensuring a Safe Journey

United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlusSM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:

  • Requiring all travelers – including crew members – to wear face coverings.
  • Using HEPA filters – in the air and during the entire boarding and deplaning process - to circulate air and remove up to 99.97% of airborne particles.
  • Using electrostatic spraying before departure for enhanced cabin sanitation.
  • Using ultraviolet lighting technology on pilot flight decks to further disinfect the aircraft interior.
  • During check-in, requiring customers to acknowledge they do not have COVID-19 symptoms.
  • Offering customers a touchless baggage check-in experience.
  • Boarding fewer customers at a time, from the back of the plane to the front, to allow for more social distancing.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Holdings Extends Leading Commitment To Diversity In The Board Room

By United Newsroom, September 09, 2020

CHICAGO, Sept. 9, 2020 /PRNewswire/ -- United Airlines Holdings, Inc. (UAL) today announced that as part of its overall commitment to recruit and develop more diverse talent to better serve customers, its Board of Directors expects to add a second Black board member. The Board of Directors collectively agreed last December to further diversify the board, conduct a search and recruit an additional Black board member.

"As the first Latino to lead a major airline, I know from experience that a company can only truly thrive if those at the top are as diverse as the customers, communities and employees they serve - starting with the boardroom," said Oscar Munoz, Executive Chairman "It's a matter of competitiveness as well as conscience. That's why I am proud we are continuing our long-standing efforts to further diversify our board leadership to help lead United into the future."

In addition to this commitment, United today also signed on to The Board Challenge, a movement among companies looking to accelerate change. United, like other Charter Pledge Partners, currently has a diverse board including one Black board member and is encouraging other corporations to do the same. The company and its Board of Directors believe that diverse leadership improves its ability to serve the millions of customers who choose to fly United across the globe.

"Change comes from the top, and by making this commitment, we will expand and diversify the leaders that are helping to guide United forward during some of the toughest challenges we have faced," said Scott Kirby, CEO. "As our search progresses, I am reminded of the wealth of untapped diverse talent that is out there and the ongoing responsibility that we, as corporate leaders, have to confront systemic racism head-on and actively recruit this talent at all levels of our organizations."

About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Cargo responds to global needs, celebrates 5000th cargo-only flight

By The Hub team, August 19, 2020

By Jan Krems, President, United Cargo

In mid-March, United took steps to manage the historic impact of COVID-19 and began flying a portion of our Boeing 777 and 787 fleets as dedicated cargo-only flights to transport air freight to and from U.S. hubs and key international business locations. More than ever, providing reliable cargo transportation was vitally important and I'm proud say our United Cargo team stepped up to support our customers.

Although we're facing the most challenging environment our industry has ever experienced, I'm very excited to celebrate a major milestone. Since March 19, United has operated over 5,000 cargo-only flights transporting nearly 170 million pounds of cargo on these flights alone. With an increased need to keep the global supply chain moving, and an even more urgent need for medical supplies, we knew we had to utilize our network capabilities and personnel to move vital shipments, such as medical kits, personal protective equipment (PPE), pharmaceuticals and medical equipment between U.S. hubs and key international destinations.

United aircraft loads goods

In cooperation with freight forwarders and partners all over the world, United Cargo helped transport more than 107 million pounds of medical supplies to aid in the fight against COVID-19 using a combination of cargo-only flights as well as passenger flights.

To keep military families connected, we increased the frequency of cargo-only flights between the U.S. and military bases in various parts of the world — including bases located in Guam, Kwajalein and several countries in Europe. We know how critically important it is for these families to stay connected, and I'm honored that we were able to utilize our network and our aircraft to fly nearly 3 million pounds of military supplies.

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), our cargo teams moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the coronavirus pandemic.

United has played a critical role in keeping global supply chains stable during the pandemic as we deliver urgently needed goods around the world. These past few months have created challenges that I have never seen in my 30-plus years of experience working within the air cargo and freight forwarding industry. However, I'm proud of our teams for staying focused on our mission to provide high-quality service and to keep our customers connected with the goods they need most.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

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