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How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







Domestic and international schedule reductions

By The Hub team , April 02, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

Domestic schedule

Effective April 8, we are further reducing our domestic service between some of our airport hub locations and 31 airports across the United States. We will continue offering service to all of these airports through other United hubs. Additionally, effective April 8, we will suspend service between the mainland and Hilo, Maui, Kona and Lihue - and we will maintain our daily service between our San Francisco hub and Honolulu, which has been reduced to one flight daily. We will continue to operate daily service between Honolulu and Guam.

We are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

These the changes result in a 67% overall domestic reduction from a previous 52%, and our overall capacity will now be down 78% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka, CA
Appleton, WI
Hartford, CT
Charleston, SC
Grand Rapids, MI
Honolulu, HI
Hobbs, NM
Jacksonville, FL
Kona, HI
Lihue, HI
Kahului, HI
Shreveport, LA
Santa Rosa, CA
Syracuse, NY
SFO
ORD
IAD, ORD
EWR, IAD, IAH, ORD
ORD
SFO
IAH
EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
Market Suspension
IAH
SFO
IAD, ORD
New York/Newark Austin, TX
Burlington, VT
Buffalo, NY
Akron/Canton, OH
Grand Rapids, MI
Hilton Head, SC
Honolulu, HI
Las Vegas, NV
Kansas City, MO
Milwaukee, WI
Madison, WI
Minneapolis, MN
New Orleans, LA
Omaha, NE
Norfolk, VA
Portland, OR
Phoenix, AZ
Providence, RI
San Diego, CA
San Antonio, TX
Seattle, WA
Salt Lake City, UT
Sacramento, CA
Orange County, CA
Syracuse, NY
Knoxville, TN
Fayetteville, AR
DEN, IAH, ORD, SFO
IAD, ORD
IAD, ORD
ORD
ORD
IAD
SFO
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAD, ORD
DEN, IAH, ORD, SFO
DEN, IAD, IAH, LAX, ORD, SFO
IAD, ORD
DEN, IAD, IAH, LAX, ORD, SFO
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, LAX, ORD, SFO
DEN, IAH, ORD, SFO
IAD, ORD
DEN, IAD, IAH, ORD
DEN, IAH, ORD
Washington-Dulles Austin, TX
Grand Rapids, MI
Honolulu, HI
Portland, OR
Sacramento, CA
DEN, IAH, ORD, SFO
ORD
SFO
DEN, IAH, ORD, SFO
DEN, IAH, LAX, ORD, SFO
Houston Hartford, CT
Boise, ID
Akron/Canton, OH
Grand Rapids, MI
Honolulu, HI
Lexington, KY
Ontario, CA
Norfolk, VA
Palm Springs, CA
Richmond, VA
Reno, NV
San Jose, CA
IAD, ORD
DEN, LAX, ORD, SFO
ORD
ORD
SFO
IAD, ORD
DEN, SFO
DEN, IAD, ORD
DEN, SFO
DEN, EWR, IAD, ORD
DEN, SFO
DEN
Los Angeles Arcata/Eureka, CA
Austin, TX
Boston, MA
Baltimore, DC
Bozeman, MT
Cleveland, OH
Eugene, OR
Honolulu, HI
Hilo, HI
Kona, HI
Lihue, HI
Orlando, FL
Mammoth Lakes, CA
Madison, WI
Kahului, HI
Palm Springs, CA
Redding, CA
Bend/Redmond, CA
Reno, NV
San Antonio, TX
Stockton, CA
Seattle, WA
St George, UT
SFO
DEN, IAH, ORD, SFO
DEN, EWR, IAD, IAH, ORD, SFO
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, SFO
SFO
Market Suspension
Market Suspension
Market Suspension
DEN, EWR, IAD, IAH, ORD, SFO
Market Suspension
DEN, ORD
Market Suspension
DEN, SFO
SFO
DEN, SFO
DEN, SFO
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD, SFO
DEN
Chicago Albuquerque, NM
Asheville, NC
Bismarck/Mandan, ND
Bozeman, MT
Kearney, NE
Panama City, FL
Eugene, OR
Fresno, CA
Spokane, WA
Hilton Head, SC
Honolulu, HI
Wilmington, NC
Jackson, MS
Kahului, HI
Palm Springs, CA
Reno, NV
San Jose, CA
Valparaiso, FL
DEN, IAH
IAD
DEN
DEN
DEN
IAH
DEN, SFO
DEN, LAX, SFO
DEN
IAD
SFO
IAD
IAH
Market Suspension
DEN, SFO
DEN, SFO
DEN
IAH
San Francisco Albuquerque, NM
Atlanta, GA
Nashville, TN
Baltimore, DC
Bozeman, MT
Cleveland, OH
Columbus, OH
Dallas/Fort Worth, TX
Detroit, MI
Fort Lauderdale, FL
Spokane, WA
Indianapolis, IN
Kona, HI
Lihue, HI
Kansas City, MO
Mammoth Lakes, CA
Madison, WI
Minneapolis, MN
New Orleans, LA
Kahului, HI
Oklahoma City, OK
Omaha, NE
Philadelphia, PA
Pittsburgh, PA
Raleigh/Durham, NC
San Antonio, TX
St Louis, MO
Tampa, FL
Fayetteville, AR
DEN, IAH
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN
DEN, EWR, IAD, IAH, ORD
Market Suspension
Market Suspension
DEN, IAD, IAH, ORD
Market Suspension
DEN, ORD
DEN, IAD, IAH, ORD
DEN, IAD, IAH, ORD
Market Suspension
DEN, IAD, IAH, ORD
DEN, IAH, ORD
DEN, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, EWR, IAD, IAH, ORD
DEN, IAH, ORD

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

Cargo-only flights transport critical goods

By The Hub team

Cargo-only flights support U.S. military and their families

March 30, 2020

We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.

We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.

In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.

"Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand." — United Cargo President Jan Krems.


Our cargo-only flights support customers, keep planes moving

March 22, 2020

We have begun flying a portion of our Boeing 777 and 787 fleet as dedicated cargo charter aircraft to transfer freight to and from U.S. hubs and key international business locations. The first of these freight-only flights departed on March 19 from Chicago O'Hare International Airport (ORD) to Frankfurt International Airport (FRA) with the cargo hold completely full, with more than 29,000 lbs. of goods.

United ramp crew members help place cargo on a United flight

Getting critical goods into the hands of the businesses and people who need them most is extremely important right now. To support customers, employees and the global economy, we will initially operate a schedule of 40 cargo charters each week targeting international destinations and will continue to seek additional opportunities.

With coronavirus (COVID-19) creating an increased need to keep the global supply chain moving, we are utilizing our network capabilities and personnel to get vital shipments, such as medical supplies, to areas that need them most.

"Connecting products to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "That role has never been more crucial than during the current crisis. Our team is working around the clock to provide innovative solutions for our customers and support the global community."

On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.