The Day Off: Nashville - United Hub

The day off: Nashville

By The Hub team

Story by Nicolas DeRenzo | Hemispheres May 2019

Music City's burgeoning tech scene is tapping into the Tennessean capital's creative energy with outposts for such brands as Lyft, Postmates, Warby Parker, and Amazon, which is opening a 1 million-square-foot operations center complete with 5,000 jobs. “Silicon Honky Tonk," anyone?

9 a.m.

Cafe Roze in Nashville.

Cafe Roze chef Julia Jaksic named her East Nashville eatery after the Croatian word for “pink," a color that dominates the sunny space. Grab a bar seat and order a cardamom-rose latte and a country ham toast—a slab of sourdough heaped with soft-scrambled eggs, paper-thin Benton's ham, and snowdrifts of parmesan.

11 a.m.

Tennessee State Museum,

Cross the Cumberland River and head to the Tennessee State Museum, which moved into its new $160 million digs last fall. The collection, which covers 13,000 years of area history, features such objects as Andrew Jackson's inauguration hat and a spangly Dolly Parton outfit and guitar.

1 p.m.

Martin's Bar-B-Que Joint sign

Hot chicken is a staple here, but Martin's Bar-B-Que Joint makes the case that Nashville is an unsung BBQ town, too. Pitmaster Pat Martin got his start in nearby Nolensville, but his downtown location is a 13,000-square-foot ode to hickory-smoked, Western Tennessee–style whole hog.

3 p.m.

Country Music Hall of Fame and Museum

Let's face it: You're going to the Country Music Hall of Fame and Museum. Once you're there, don't skip Hatch Show Print, which moved into the same building in 2013. America's oldest letterpress print shop, which turns 140 this year, has churned out bold concert posters for everyone from Elvis Presley to Kacey Musgraves. Try pressing your own on one of the store's guided tours.

5 p.m.

Room at the Bobby Hotel.

Stroll over to historic Printers Alley to freshen up in your room at the new Bobby Hotel. Stop to greet the staff—in particular, the hotel's mascot, Sasha the rescue dog—and check out lyricist Bernie Taupin's mixed-media artworks in the lobby before heading up to the rooftop lounge, which offers seating in a 1956 Scenicruiser tour bus.

7:30 p.m.

Dinner is at Bastion, former Catbird Seat chef Josh Habiger's 24-seat spot, which is hidden, speakeasy-style, in a cocktail bar/nacho joint in the Wedgewood-Houston warehouse district. Go for the “Let's Try Everything" tasting menu option, offering a flurry of small plates with deceptively simple names, such as Raw Lamb + Sunflower, Mackerel + Barley, and Apple + Foie Gras.

10 p.m.

Back on the east side, duck into a different sort of speakeasy, the Southern outpost of NYC cocktail den Attaboy. There's no menu, so your server will ask you a series of questions, and then, in the words of Grand Ole Opry member Carrie Underwood, let Jesus—or whoever's behind the bar—take the wheel to craft you a perfectly bespoke drink.

Photo Credit: Lisa Diederich Photography (Cafe Roze); courtesy of the Tennessee State Museum (guitar); courtesy of Martin's BBQ (sign); Andrea Behrends (Bastion); CK Photo/courtesy of the Country Music Hall of Fame and Museum (vintage posters); Aaron Ingrao (Attaboy)
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United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We’re teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we’ll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Aiming to give more personal space on board when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all domestic flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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